摘要
目的 探讨消毒供应服务过程管理的方法与效果。方法 进行消毒供应服务流程再设计,制作出服务流程与质量控制要点图;按照ISO90 0 1国际质量体系标准建立文件化的服务程序和规范化的作业操作规程,规范各项工作,明确质量要求,进行全员培训后严格依照执行;编制详细的服务过程质量审核检查表进行严格的审核,发现问题采取纠正预防措施,经验证问题解决后才能关闭。结果 加强过程管理后消毒供应服务的过程质量和终末质量明显提高,前后比较差异有极显著性(P <0 .0 1)。结论 加强过程管理,强调过程规范的建立与有效实施,加上严格的质量审核与纠正方法。
Objective To discuss the ways and effects of the process management used in the sterilized supply service. Methods Reforged the sterilized supply service flow ,formed a service flow and main quality control chart.Established the documental service procedures and standardization work regulations based on ISO9001 international quality management system standards. Standardized all work, instructed the quality requires, trained all the staff and performed according to the documents.Worked out a detailed quality auditing chart of service process and put it in practices strictly. Found out problems , toke correcting and preventing measures. Close the unqualified until they were settled by validated. Results The quality of the processing and the ending enhanced in post-implement significantly. The differences between pre-implement and post-implement had terribly statistical significance (P<0.01). Conclusion Strengthen processing management emphasized the establishing of processing criterions and put them into practice effectively with strict quality auditing and correcting method, boost the ending quality by the enhanced processing quality.
基金
2 0 0 2年顺德市科技局立项 (编号 :2 0 0 2kj15 2 )