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美国高校图书馆实时参考服务试验项目研究 被引量：6

Study on the pilot projects of chat reference services of academic libraries in USA
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摘要 文章从人员配置、宣传推广、软件选择、咨询问题类型、服务评估等方面对8个美国高校图书馆的实时参考咨询试验项目进行了研究分析与经验总结。 This paper analyzes the eight pilot chat reference services programs offered by academic libraries in USA from the perspectives of staffing, marketing, software selection, question types, service evaluation, and summarized their experiences.
作者 曾建平
机构地区 韶关学院图书馆
出处 《图书馆学研究》 2005年第7期82-85,40,共5页 Research on Library Science
关键词 高校图书馆 项目研究 参考服务 美国 实时参考咨询 人员配置 宣传推广 软件选择 问题类型 研究分析 试验项目 服务评估 digital reference services chat reference services academic libraries
分类号 G258.6 [文化科学—图书馆学] F324.3 [经济管理—产业经济]
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参考文献9

  • 1Stormont, S. Interactive Reference Project - Assessment After Two Years. http://www.vrd. org/conferenees/VRD2000/proceedings/stormont.shtml,2005 - 03 - 01.
  • 2Sears, J. Chat reference service: An analysis of one semester' s data. http://www.library.ucsb. edu/istl/10 - fall/article2.html,2005 -03 -01.
  • 3Fagan, J. C. , Calloway, M. Creating an Instant Messaging Reference System. http ://www. lita. org/ital/2004_fagan.html,2005 - 03 - 01.
  • 4Hom,J. The Future is Now: Reference Service for the Electronic Era. http://www.ala.org/ala/acrl/acrlevents/horn.pdf,2005 -03 -01.
  • 5Coppola,E. ,Cooper,T. , Keays,T. etc. Syracuse University Library Web Chat Action Team Final Report and Recommendations. http://libwww.syr.edu/information/strategicplan/progressreports/webchat/finalreport.pdf,2005 - 03 - 01.
  • 6Marstdler, M. , Neuhaus, P. The Chat Reference Experience at Carnegie Mellon University http ://www. contrib.andrew.cmu.edu/- matthewm/ALA_2001_chat. html,2005 -03 -01.
  • 7Boyer, J. Virtual Reference at the NCSU Libraries: The First One Hundred Days. http ://www. ala. org/ala/lita/litapublications/ital/2OO3boyer.htm,2005 -03 -01.
  • 8Slean, B. Ready for Reference: Academic Libraries Offer Live Web - Based ReferenceEvaluating System Use. http ://www. lis. uiuc. edu/- b - slean/r4r. final.htm,2005 -03 -01.
  • 9Kaske,N. ,Amold,J. An Unobtrusive of Online Real Time Library Reference Services. Paper presented at the Library Research Bound Table,American Library Association, Annual Conference, Atlanta, CA. http ://www. lib. umd. edu/groups/digref/LRRT.html,2005 - 03 - 01.

同被引文献24

引证文献6

二级引证文献26

图书馆学研究
2005年 第7期

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