摘要
定制的思想来源于精益生产,需理解服务管理中的“全面感知服务质量模型”和“‘差距’模型”,加强企业与顾客紧密沟通,降低创新的成本和风险,重新界定“固定成本”与“可变成本”,变革企业运营的价值链,提高隐形知识向显性知识的转化率,借鉴JIT哲理库存管理的经验。
Service is different with goods. The paper is based on the research on manufacture of goods, and for innovating on the building of service paradigm. The paper indicates or exposes that the paradigm will be grasping the model of the perceived service quality model and the gap model, communicating with its customer face to face, declining the cost and risk, re - defining the fixed cost and the variable cost, re - engineering the value - chine, increasing the transferring rate of invisible knowledge to visible knowledge, introducing the philosophy of JIT into service, and so on.
出处
《经济与管理》
2005年第10期43-45,共3页
Economy and Management
关键词
服务
运营
定制
模式
service operation
customzafion
paradigm
