摘要
医院信息化建设的深入,使信息科面对业务部门不允许信息系统出故障的挑战;信息系统数量的增加,使信息科面对如何提高信息系统应用服务的可用性、可靠性和可维护性的问题。文章介绍广东省妇幼保健院信息科,以信息系统可用性和综合服务满意度为ISO质量目标,建立基于ITIL的IT服务管理流程,应用ISO管控手段,保证流程的有效实施,从而保证质量目标的实现。
IT department is up against the challenge that business department doesn＇ t allowed the hospital information system conk out with deepening of information construction of the hospital,Information system of quantity, make in the face of how department improve usability, dependability, issue of maintainability, information system of application service information,This text introduces information subject of healthcare hospital for women ＆ children of Guangdong Province, regard usability of information system and integrated service satisfaction as ISO quality goal, set up IT based on ITIL and serve the procedure of managing, use ISQ to in charge of accusing of the means, guarantee the effective implementation of the procedure, realization of the goal to ensure the quality of products.
出处
《中国医院管理》
北大核心
2006年第4期43-44,共2页
Chinese Hospital Management
