摘要
目的:探讨提高护理服务质量,纠正护理服务不合格的措施依据。方法:运用模糊数学综合评判法了解护理服务的现状,并计算出各因素的模糊控制量。结果:需要马上改善的前三位护理服务分别是操作技术、输液中主动巡视和护患经常交谈,满意度居前三位的护理服务分别为整理床单位、夜间巡视病房和入院护理。结论:住院条件改善、“五常法”的应用以及“以病人为中心”整体护理的深入开展对提高病人的满意度起到了积极作用,而护士人力资源不足、护理队伍不稳定是影响护理服务质量的重要因素。模糊数学综合评判能使定性评价建立在定量分析的基础上,客观、定量地指出关键质量问题,使纠正措施有的放矢,资源得到合理利用。
Objective： To explore the evidence to improve nursing quality and correct incompetent nursing services. Methods： Using fuzzy mathematic comprehensive judgment to find out the current status of nursing service and calculate the fuzzy control quantity of each factor. Results： The top three nnrsing services needing to be improved immediately were nursing practice techniques, initiative inspection during infusion, fmqueut communication with putient. The top three satisfying nursing services were tidying bed unit. patrolling at night. and hospitalized nursing. Conclusion： Some measures. elevated patient satisfaction greatly, including the improvement of hospitalization condition, the application of ‘5S＇, and the carrying out of holistic nursing based on taking the patient as a center. Some factors such as lack of nurses and instuble nurse troop impacted the nursing quality greatly. Fuzzy mathematic comprehensive judgment could make the qualitative evaluation base on quantitative analysis, point out the key quality problem objectively and quantitatively, make the correcting measures have a definite object in view, and use the resanrces reasonably.
出处
《中国护理管理》
2006年第6期46-49,共4页
Chinese Nursing Management
关键词
模糊数学
综合评判
护理质量
fuzzy mathematics
comprehensive judgment
nursing quality
