摘要
CRM系统涉及的数据交换范围广、规模大、数据格式不统一,还有交易平台异构,企业间的文档不能互相沟通等问题,由此提出了基于XML的客户关系管理系统来解决上面问题。先阐述了XML数据处理机制,并提出了基于XML的CRM系统信息交互模型,最后通过实例实现了本系统。
The data of CRM system is large and the type of it is different, the exchange platforms are different and the documents can＇t be communicated and so on. A CRM system based on XML is put forward which resolve this problem. The mechanism of the XML data processing is explained and the exchange information model of CRM with XML is brought forward. Lastly, an instance of this CRM system is given.
出处
《计算机工程与设计》
CSCD
北大核心
2006年第14期2637-2639,共3页
Computer Engineering and Design
