摘要
在分析顾客需求的非对称性和动态性的基础上,把产品的属性划分为必备、单向、吸引三类,结合客户需求变化、竞争产品策略和产品生命周期理论,为企业的产品创新提供了全新的视角。
With the analysis of the asymmetry and dynamics of the customer's requirements, this paper classifies the attributes of products in view of the customer's requirements as must-be, one-dimension and attractive requirements and provides a new perspective for product innovation based on combination of this classification with the changes of the customer's requirements, competitive product strategy and product life cycle theory,
出处
《技术经济》
2006年第9期20-23,27,共5页
Journal of Technology Economics
关键词
客户需求
非对称性
动态性
口碑陷阱
customer's requirements
asymmetry and dynamics
word-of-mouth traps