摘要
全面质量管理已在企业实施多年,并且取得了良好的效果。20世纪末,西方国家开始将全面质量管理引入政府部门。为构建服务型政府,引进ISO9000质量管理体系标准将成为提高我国政府服务质量的必要手段和有效保障。文章对我国政府部门实施全面质量管理体系进行了可行性探索,对中国即将到来的新一轮公共管理改革有一定的借鉴意义。
The Total Quality Management has implemented in the enterprise for many years, and has obtained the good effect. At the end of last century, western nation began to lead the Total Quality Management into government departments. The introduction of the ISO9000 quality control system standard improves our government grade of service. And it is the essential method and the effective safeguard for constructing the service government. This article carries on the feasible exploration into implementing the Total Quality Management system in our country government departments, and provides the model for the coming new turn of public management movement for China.
出处
《华东经济管理》
2006年第9期35-37,共3页
East China Economic Management
关键词
全面质量管理
服务型政府
新理念
total quality management
service government
new idea
