摘要
对36例护理投诉的原因进行分析,针对原因提出8项解决对策,以提高护理质量和病人满意度。
The writers of the article analyze the causes of 36 complaints and suggest 8 counter measures so as to improve nursing quality and upgrade the satisfatory degrees of patients.
出处
《现代医院管理》
2007年第1期45-47,共3页
Modern Hospital Management
关键词
护理投诉
对策
nursing complaint
counter measure.
