摘要
目的提高护理质量,完善护理管理,确保护理服务有效性。方法成立护理质量控制系统,制定质量控制标准,通过常规督察、随机督察、专项督察,改进督察内容。将改进前后督察结果进行比较,运用SPSS 14.0软件包进行统计学处理分析。结果与改进前护理质量结果相比,除服务规范满意度降低,结果更真实外,改进后护理质量督察结果有不同程度的提高。基础管理考核中质量考核、病区管理、无菌物品管理、急救药品、物品和器械管理、晨晚间基础护理以及护理计划和护理措施运用的效果改进有统计学差异(P<0.05),其他改进结果无统计学意义。结论成立三级护理质量控制系统及护理督导组,改进督察内容,实行护理总值班制,进行质量控制方法培训,改进质量控制结果评价方法,能有效提高护理服务质量和水平。
Objective To improve the nursing quality, perfect the nursing management, and ensure the effectiveness of nursing service. Methods We established the nursing-quality-control system and designated the nursing-quality-control standard. Through routine inspection, random inspection,and specific inspection, we improved the inspected contents. The outcomes were compared before and after inspection and the results were analyzed with SPSS14.0. Results Compared with that before improvement, the improved system had a better result to various levels. The following parameters were significantly improved in the modified system（ P〈0.05）：the nursing quality, management of nursing units, aseptic material management, first-aid medicine and facility, basic nursing in the morning and evening, nursing plans,and the outcome of nursing measures. However, the amount of patients who were satisfied with the nursing quality dropped after the improvement. Other parameters had no statistical changes. Conclusion Establishing 3-level nursing quality controlling system and inspection panel, improving the inspection contents, exercising the head duty nursing policy,and quality control training can upgrade our nursing quality and level.
出处
《解放军护理杂志》
2007年第3期82-84,共3页
Nursing Journal of Chinese People's Liberation Army
关键词
护理质量
控制方法
nursing quality
controlling method
continual improvement
