摘要
目的探索加强危重病人规范化管理,促进护理质量持续改进的方法。方法健全病房的组织管理;制定明确的护理目标和质量标准;完善各种制度与职责;推行访视制度与等级护理公示制度;加强护患沟通,实施护理缺陷补救。结果规范化管理前后,护理质量的各项指标差异具有统计学意义(P<0.05);病人满意度由原来的92.00%上升到97.67%,差异具有统计学意义(P<0.01)。结论通过对危重病人加强规范化管理,护士的行为得到了逐步规范,有效地提高了护理质量,减少了护理差错与护理纠纷的发生,提高了病人的满意度。
Objective To explore the methods of strengthening the standardized management for critical patients and to promote the continuable improvement of nursing quality. Methods The following measures were carried out,such as perfecting ward organization and management,formulating explicit nursing objectives and quality standards, perfecting rules and regulations, practicing patient visit rules, publicizing nursing grade to patients, strengthening nurse - patient communication and dealing with nursing defects in advance. Results As a result,there was significant difference in various quality index before and after the standardized management （P 〈 0.05）. Patients＇ satisfaction increased from 92.00% to 97.67% （P 〈 0.01 ）. Conclusions This practice standardized nurses＇ behaviors ,effectively improved the quality of nursing, reduced nursing errors and nursing disputes ,and increased patients＇ satisfaction.
出处
《护理管理杂志》
2007年第4期35-36,共2页
Journal of Nursing Administration
关键词
危重病人
护理质量
管理
critical patient
quality of nursing
management
