摘要
目的探讨实施护理服务流程重组，对提高护理服务效率，减少患者不必要环节耗时的效果。方法在相同的护理资源条件下采用流程重组设计、系统性整合相结合的方法，对入院流程进行重组，并对实施前后的效果进行比较。结果入院流程重组减少了患者来回询问、寻找院入办理点的环节；在相同的护理人力资源情况下，通过重组，护士工作内容由原来1项提高为目前的5项；患者或家属到达入院处置室耗时由重组前的（4．33±1．17）min减少为（3．63±1．03）min（P〈0．05）。结论护理服务流程重组有利于提高护士主动服务及护理服务效率。
Objective Through implementation of partly nursing process reengineering, dramatically improve the pro-activity and efficiency of nursing service process, finally reduce the unnecessary service process and time of patients. Methods Systematically redesigned and integrated nursing process at admission process under the similar nursing resources ,and then compared the effects before and after using the reengineering process. Results Admission process reengineering can reduce the unnecessary service process and time of patients, increase work force to 5 items from one item originally; Finally, the service time in the process of admission was effectively cut down from （4.33 ± 1.17）minutes to （3.63 ± 1.03）minutes （P〈0.05）. Conclusions Nursing process reengineering can obviously make the benefit of proaetive nursing service and effieieney.
基金
广州市卫生局中医药科研基金项目（2005A020）
关键词
流程
重组
成效
Process
Reengineering
Effect
