摘要
目的树立医院护士形象,实施规范化护理服务,全面提升护理服务水平。方法研究制定护士形象标准及细则,对全体护理人员进行培训和考核,制订并下发病区规范化护理模式,建设和观摩示范病区,推广规范化护理服务。结果护理人员规范化护理服务意识增强,护士形象得到改善,护患关系更加融洽,护理整体水平得到提高,病人对护理服务的总体满意率达99.00%以上。结论树立护士形象,实施规范化护理服务是提高护理质量的有效措施。
Objectives To set up good nurse image,implement standard nursing service,and promote the level of nursing service. Method We established the standards and regulations of nurse image,trained and examined all the nurses. At the same time,we established standard nursing service mode and constructed standard unit to popularize standard nursing service in the hospital. Result This practice enhanced nurses＇ consciousness of standard nursing service,improved nurse image,harmonized nurse - patient relationship and improved the level of nursing service. As a result,patients＇ satisfaction raised to 99.00%. Conclusion It is proved to be effective for the improvement of quality of nursing to set up good nurse image and practice standard nursing service.
出处
《护理管理杂志》
2007年第5期25-26,共2页
Journal of Nursing Administration
