摘要
客户需求分析是产品质量功能配置(QFD)应用的重要内容,针对客户需求偏好不同,运用层次分析法(AHP)来确定客户需求权重,避免了由于人的主观性导致权重预测与实际情况相矛盾的现象发生。结合阀门产品的实例分析,其结果表明用本文所述方法确定的客户需求权重与实际客户需求的偏好更接近,该方法为企业推广应用QFD方法探索了有效的途径。
Analysis to customers' demand is an important part in application of product quality function deployment (QFD). According to difference of customers' demand, analytical hierarchy process (AHP) was applied to determine the weight of customers' demand, as a result, the conflict between weight forecast and actual situation occured due to human's subjectivity could be avoided. Combining the analysis to valve, the result shows that the customers' demand weight determined as above approximates to actual customers' demand. Therefore, the approach offers and effective way for the further application of QFD in enterprises. DescriptorsAnalytical hierarchy process Quality Function Deployment Customers' demand
出处
《矿山机械》
北大核心
2007年第7期8-10,共3页
Mining & Processing Equipment
