8Norbert G, Edzard W. Management of knowledge intensive business processes [ J ]. Lecture Notes in Computer Science,2004,3080:163 - 178.
9Hans V L, Walter R J B. A cognitive framework for reengineering knowledge-intensive processes[A], Proceedings of the 36th Hawaii International Conference on. System Sciences[C]. Los Alamitos: IEEE Computer Society Press,2003,
10Balasubramaniam R, Kannan M. Modeling knowledge intensive processes [ A]. Proceedings of the 38th Hawaii International Conference on System Sciences [ C ]. Los Alamitos: IEEE Computer Society Press, 2005.
