摘要
通过门诊流程满意度调查分析,认为目前医院门诊流程的现状是以医务人员为中心的一种自然过程,没有从患者的角度安排就诊程序,从而给患者带来许多不便。以此提出优化建议,旨在改变医院的服务模式,提高服务能力,降低患者就医时间和费用支出,并提高满意度,增强医院的竞争力。
Through investigation, it is found that the current outpatient service flow in the 4th People＇ s Hospital is a kind of natural flow with medical staff as the centre while little consideration is given to the patients in arranging the flow, thus resulting in lots of inconveniences for the patients. On the basis of analysis, this paper put forward some suggestions to optimize the flow for outpatient service in order to reform the service model, improve the hospital＇ s service capacity and save patients＇ time and cost, so as to upgrade the competitive power of the hospital.
出处
《江苏卫生事业管理》
2007年第5期22-23,共2页
Jiangsu Health System Management
关键词
门诊流程
满意度
调查
outpatient service flow
satisfaction
investigation
