摘要
针对彩铃业务的特点,提出了衡量其服务质量的关键质量指标(KQI)和关键性能指标(KPI),构成了多层次评价模型。给出了应用三角模糊数层次分析法对评价模型进行分析和计算的步骤,以某省的彩铃业务为例,说明了该方法的应用过程。
According to the characteristics of color ring back tone (CRBT), key quality indicator (KQI) and key performance indicator (KPI) that can evaluate its service quality were proposed and a multiple-layer evaluation model was constructed. Then the method called analytic hierarchy process (AHP) based on triangular fuzzy number that can analyze this evaluation model and calculate the final results were given. Finally an example of CRBT in certain province of China was taken to explain the complete application process of this method.
出处
《重庆邮电大学学报(自然科学版)》
2008年第1期94-99,共6页
Journal of Chongqing University of Posts and Telecommunications(Natural Science Edition)
基金
国家杰出青年科学基金(60525110)
国家“973”计划项目(2007CB307100,2007CB307103)
新世纪优秀人才支持计划(NCET-04-0111)
电子信息产业发展基金项目“基于3G的移动业务应用系统”
国家高技术产业化信息化装备专项项目“支持数据增值业务的移动智能网系统”
关键词
彩铃
关键质量指标(KQI)
三角模糊数
层次分析法(AHP)
color ring back tone (CRBT)
key quality indicator (KQI)
triangular fuzzy number
analytic hierarchy process (AHP)