摘要
介绍了乘客满意度调研的必要性、方法及其主要实施步骤,并通过分析乘客满意度在城轨交通实际运用的效果,提出相关建议。
The necessity, methods and primary implementation procedures of passenger satisfaction research are presented. The corresponding suggestion is proposed by analyzing the actual effects of passenger satisfaction in urban transit.
出处
《现代城市轨道交通》
2008年第2期37-39,共3页
Modern Urban Transit
