摘要
以Unicorn系统报表数据为基础,对文献资源的预约服务进行统计分析。着重针对预约用户、预约文献、预约到馆周期以及预约失效等项目指标分别展开评述,分析评价预约服务的效果,以及影响和制约预约服务的因素,以提高预约服务的准确性、有效性和读者满意度为目标提出切合实际的对策和设想。
Based on Unicorn system reports＇ data, the paper analyses and appraises library＇s holds service. Emphasized on parts of user, item, return cycle and inactive holds, the paper appraise holds service＇s status and restriction factor. Aiming at the improvement of user satisfaction, the paper present some practical advice and countermeasure.
出处
《情报科学》
CSSCI
北大核心
2008年第4期561-564,共4页
Information Science
