摘要
从业务层与职能层的角度研究了地方政府电子公共服务战略规划问题.首先,提出一个包括4个阶段15步的战略规划方法,详细讨论了电子公共服务的战略规划过程,并提出研究的理论假设.然后,以问卷调查及年鉴数据为基础,对与战略环境相关的理论假设进行了实证研究.实证研究验证了战略规划方法中所讨论环境影响因素的合理性,支持了文中所提出规划方法的有效性.该方法提出后的应用情况表明,它是科学、合理与可操作的.
The paper studies the strategic planning of electronic government public service in the level of process and functional strategy. Firstly, this study proposes a strategic planning approach consisting of four stages and 15 steps, comprehensibly examines the course of the planning, and proposes the theoretic hypothesis in our context. Then, the paper makes demonstration research based on the data from questionnaire and statistic annuals. Empirical research proves the rationality of the environment factors and the strategic planning approach proposed above. The method has been used in several public sectors and good results are obtained.
出处
《管理科学学报》
CSSCI
北大核心
2008年第3期35-48,共14页
Journal of Management Sciences in China
基金
国家自然科学基金资助项目(70171025)
国家科技部重点公关项目资助项目(2001BA803B04)
江苏省信息产业厅资助项目(20050415)
关键词
电子政务
公共服务
战略规划
行政环境
议题分析
electronic governance
public service
strategic planning
administrative environment
issue analysis