3Dr.Christopher Chia June Garcia.The Personahzation challenge in public libraries:perspectives and prospects http://www.bertelsmann-stiftung.de/documents/Personalisation-engl.pdf
5Dean Richard. Personalizing Your Web. CNET Builder. com-Web Programming. http://builder. cnet. com/webbuilding/pages/Business/Personal/? tag= st. bl. 3881. dir2. 7273.
6GT&A Special Report. Personalization Plays to Sell-Out Across the Pond. GT&A. 10 Aug2001.
7Martin Greenberger. The Computer of Tomorrow. The Atlantic Monthly. 5.1964. http://www. theatlantic.com/unbound/flashbks/computer/greenbf . htm.
8Cyber Dialogue. http://www. cyberdialogue. com.
9Xue - Ming Bao. A study of Web - based interactive reference services via academic library home pages. Reference & Users Services Quarterly, 2003,42 (3) :250 - 257.