摘要
为适应市场的激烈竞争 ,许多企业正在积极开展企业作业流程再造 (BPR)活动 ,力图改变企业的经营管理模式 ,提高市场竞争能力。本文阐明了 BPR是全面质量管理 (TQM)的一个重要技术方法 ,通过对企业作业流程的全面分析和顾客满意度的评价 ,实施以全面质量为导向的 BPR,否则 ,BPR会是人力、时间和资金的浪费 。
Faced with fierce global competition and urgengcy to remain competitive,many enter- prises are now conducting business reengineering. This paper posits business procss reengineering as funda- mental componentoftotal quality management. The satisfaction of the customersisevaluated through theto- tal diagnosis ofbusiness process.Business Process reengineering has to beoriented toward total quality to be effective. When this is not the case,much effort,time and money are spentto no avail.
出处
《管理工程学报》
CSSCI
1997年第2期142-146,共5页
Journal of Industrial Engineering and Engineering Management
关键词
企业作业流程
全面质量管理
质量管理
Business Process Reengineering (BPR) , Total Quality (TQ) , Total Quality Management(TQM) , Business process, Customers satisfaction
