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飞行人员心理健康状况与影响因素的调查研究 被引量:2

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作者 钟佳音
出处 《吉林医学》 CAS 2009年第5期394-395,共2页 Jilin Medical Journal
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  • 1Valarie A. Zeithaml ,Leonard L. Berry and Parasuraman, A.():The Nature and Determinants of customer Expectations of Service. Working Paper, Report.1991, No. 91-113(May), Cambridge, Massachusetts: Marketing Science Institute.
  • 2Christian Gronroos.Strategic Management and Marketing in the Service Sector. Research Reports. 1982,No.8, Swedish School of Economics and Business Administration, Helsinki.
  • 3Parasuraman, A., Valarie A. Zeithaml and Leonard L. Berry.An Empirical Examination of Relationships in An Extended Service Quality Model. Report 1990,No. 90-122(December). Cambridge, Massachusetts: Marketing Science Institute.
  • 4Parasuraman, A., Leonard L. Berry and Valarie A. Zeithaml:Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing, 1991,Volume 67, No.4(Winter),420-450.
  • 5姜立堂.一汽在“感动”中超越“满意”[J].中外管理,2002(10):42-44. 被引量:12

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