摘要
目的探讨实施护患沟通的措施。方法以我院2006年1月至12月住院病人为实施对象,多层次、全方位注重护患沟通技巧的应用,实施亲情式护患沟通模式,有效提高了护理质量和患者的满意度。结果通过12个月护患沟通的实践,提高了护士的自身素质和沟通技巧,缩短了住院病人的住院天数,使住院病人的满意率提高了14.5%。结论通过护患沟通,加深了护患之间的感情,杜绝了护患纠纷的发生,满足了患者的健康需求。
Objective The discussion implementation protects the trouble Communication the Measure.Methods Take my hospital in 2003 1 to December in--patlent as the implementation object,multi--level,the omni--directional attention protected the trouble communication skill the application,the implementation dear ones type protects the trouble communication pattern effectively to enhance has nursed the quality and patient＇s degree of satisfaction.Results Protects the trouble communication through 12 months the practice,improved nurse＇s own quality and the communication skill ,reduced the in--patient to be hospitalized the number of days, made in-patient＇s Satisfaction proportion to enhance 14.5~.Conclusion Through protects the trouble communication,deepened has protected between the trouble the sentiment,ceased has protected the trouble dispute the occurrence,has met patient＇s healthy need.
出处
《中外医疗》
2008年第29期165-167,共3页
China & Foreign Medical Treatment
关键词
沟通技巧
满意率
护理质量
患者
Communication skill
Satisfaction proportion
Nurses the quality
Patient
