摘要
为了在电力市场条件下有效地评价供电企业服务策略效果,建立了供电企业服务策略效果评价指标体系,将层次分析法和线性加权法相结合对服务策略的实施效果进行评价,并以某供电公司作为实证对象,进行了实证分析。结果表明,该方法能够综合考虑影响供电企业服务效果的因素,所得评价结果定量、客观。
In order to make an effective evaluation on the service strategy of a power-supplying company, this paper first establishes an evaluation index system, and then it uses the Analysis Hierarchy Process and the linear weighting method to give an evaluation on the service strategy. At last it worked with a certain power company, and the result shows this method is scientific, comprehensive and effective.
出处
《电力科学与工程》
2009年第4期37-42,共6页
Electric Power Science and Engineering
