6Roy Sehwartzman. Are Students Customers? The Metaphoric Mismatch between Management and Education. Education,1995,116 (2) : 216,218,218,218,219,220,219,221.
7James V. Koch. TQM: Why is Its Impact in Higher Education so Small? The TQM Magazine,2003,14 (5):331,330,330,325.
8Susan Garbutt. The Transfer of TQM from Industry to Education. Education + Training, 1996,38 (7): 16.
9Lesley Vidovich. Quality Ass urance in Australian Higher Education: Globalisation and ‘Steering at a Distance '. Higher Education, 2002,(43 ) : 393.
10R.L.Galloway and Katrina Wearn. Determinants of Quality Perception in Educational Administration Potential Conflict between the Requirements of Internal and External Customers. Educational Management&Administration,1998, 26(1):36.
