摘要
目的创建护理服务示范病房,为患者提供优质的护理服务。方法选择2个病区,根据《山东省护理服务示范病房考核标准》创建护理服务示范病房,比较创建前后情况。结果护理服务示范病房创建前后护理人员考核成绩、护理缺陷的发生率,差异具有统计学意义(P<0.01)。住院患者满意度从88.50%上升到95.50%。结论创建护理服务示范病房,是推行人性化服务理念,减少护患冲突行之有效的新型护理管理模式。
Objective To establish and evaluate the effect of nursing service model ward in order to improve high - quality nursing service for the patients. Methods Two nursing model wards were established according to the Examination Standard of Nursing Service Model Ward of Shandong Province. The indicators were collected before and after establishing. Results The examination results of nurses and the incidence of nursing flaw were statistically different between before and after implementing nursing service model （ P 〈 0.01 ）. The satisfaction rate of hospitalized patients rose from 88.50% to 95.50%. Conclusion The establishment of uursing service model ward is helpful to practice humanized sen＇ice idea and reduce conflict between nurses and patients
出处
《护理管理杂志》
2009年第10期51-52,共2页
Journal of Nursing Administration
关键词
护理服务
住院患者
质量控制
nursing service
inpatient
quality control
