摘要
在现代管理学中,各种管理方法层出不穷,其目的是追求服务的完美,这种完美的服务主要体现在规范化的服务流程、健全的监督机制、具有较高综合素质的专业人员积极努力地工作。医疗服务是个系统工程,患者所体验到的每一项服务,都是系统的一个组成部分,而它的种种细节更能体现服务的人性化。细小的行为变化对全局有重大影响,初始条件的极小偏差,都会引起结果的极大偏差。细节体现的是医院的管理水平,质量变化和服务品质。在病案管理中,坚持"以人为本"的理念,落实人性化服务,必须要注重细节管理。
In modern management, all kinds of management methods emerge with the purpose of pursuit perfect service ulrich is reflected by standardized service process, sound supervision mechanism and active efforts of professionals with relative high comprehensive quality. Medical service is a systematic engineering. Each service experienced by patients is a part of the engineering in which various details can better reflect the human - oriented service. Tiny behavior changes have great important influence on overall situation. Minimal deviation of initial condition will cause great deviation of the results. Details reflect hospitals＇ management level, quality changes and service quality. In medical records management, it must pay attention to details management in order lo stick to the idea of ＂human- oriented＂ and carry out human - oriented service.
出处
《中国病案》
2009年第11期9-10,共2页
Chinese Medical Record
关键词
病案管理
服务
规范化
监督机制
素质
medical records management
service
standardization
supervision mechanism
quality
