摘要
目的提高病案服务质量获得病人的满意,赢得医院发展。方法对我院近几年提供病案复印服务的情况进行分析。结果引入客户关系管理进行病案服务管理。结论病案服务质量明显提高,得到了患者及其他用户的认可,提高医院核心竞争力。
Objective To improve quality of medical records service and obtain patients＇ satisfaction with the hospital. Methods We introduced the Customer Relationship Management to the medical records service, and analyzed the situation of medical records copying services in our hospital in re- cent years. Results Quality of medical records service has been markedly improved, and the core competitiveness of the hospital has been enhanced.
出处
《中国病案》
2010年第2期6-7,共2页
Chinese Medical Record
关键词
客户关系管理
病案服务
质量
Customer Relationship Management
medical records service
quality
