摘要
ISO9000已被欧洲企业广为接受，许多公司视它为竞争优势的潜在来源。然而，理论研究者和具体实践者对于ISO9000的战略价值提出了越来越多的质疑，对它的批评有诸多原因。本文以一项国际性的实证研究结果为依据，将ISO9000作为可持续竞争优势的潜在来源进行探讨。结果表明，在那些根据这一国际标准而采用质量管理体系的公司中，大多数与TQM普遍相关的特征都无法真正得到确立，其战略价值远远低于人们的普遍设想。
ISO 9000 has become widely accepted by tw finns. It is considetal to be a potential somee of compehhve advantage by many cofores. But acadedcs and prachtionere are increasingl questioning the shategic value of ISO 9000 and are crihciaing it for a edr of reasons. This paper ednes ISO 9000 as a poential source of sustalnable compehtive advantage for on the results of an intemational empirical study . The fmdingr suggest tha moot features generally associated with TQM are not well established in companies with a quality Inanagement system according to the internaional standri. The straegic value is much lower than generally assumed.
出处
《工业工程与管理》
1998年第6期32-36,共5页
Industrial Engineering and Management
