摘要
针对越来越多的企业因需要对外开展在线客户服务、对内实现协同办公而面临管理和信息交换的问题,在分析基于XMPP(eXtensible Messaging and Presence Protocol)即时通信系统相关技术的基础上,进行了企业即时通信系统的总体设计,研究了该系统在企业开展在线客户服务和企业协同工作中的应用。系统基于一个架构提供服务,采用分层设计的理念,具有自动化、可管理性和可集成性,体现了精益服务的理念。系统的应用减低了企业服务成本,提升了企业服务效率,规范了服务管理,改变了企业员工传统的通信方式,提高了企业协同化程度。
With the deepening of e-business applications,more and more enterprises need to carry out online customer service and collaboration office,they are forced to deal with management and information exchange issues. By analyzing some technologies related to the instant messaging system based on the XMPP （eXtensible Messaging and Presence Protocol）,we design a building of enterprise instant messaging system,then introduce its application in enterprise online customer service and enterprise collaboration. The system provides services on the unified architecture,uses the hierarchy design thought,it is available with automation,manageability and integration,it has Lean service idea. The system decreased the enterprise service cost,improved enterprise service efficiency,standard service management.
出处
《吉林大学学报（信息科学版）》
CAS
2010年第1期106-111,共6页
Journal of Jilin University（Information Science Edition）
关键词
JABBER
可扩展消息处理现场协议
即时通信
企业协同
Jabber
extensible messaging and presence protocol （XMPP）
instant nessage
enterprise collaboration
