摘要
急诊急救医疗纠纷的隐患和苗头较多,常见原因为收费制度不完善,急诊急救意识不强,就医过程烦琐,等候时间过长,患者以及家属心情急躁,医患沟通不良以及服务状态、医疗技术及管理不善等。防范对策主要为建立合理、完善的收费制度,加强急救意识和管理,提高急救人员的素质,保持良好的医患关系等。
There existed many hidden dangers and indicators of medical disputes in emergency medicine,which mainly resulted from imperfect fee system,less stronger awareness of emergency medical treatment,trivial presenting process,excessive waiting time,irritable mood of the patients and their family,infavorable communication between the patient and physician,service attitude,medical technology and imperfect management,etc.The preventive countermeasures mainly included the establishment of proper and perfect fee system,augmentation of critical care awareness and management,elevation of qualities of the first-aid medical staff and maintenance of the favorable Patient-physician relationship,and so forth.
出处
《中外医疗》
2010年第12期121-123,共3页
China & Foreign Medical Treatment
关键词
急诊
急救处理
医疗纠纷
应对措施
医院管理
Emergency
Medical treatment
Patient-physician dispute
Preventive countermeasures
Hospital management
