摘要
在对服务供应链内涵研究的基础上,构建了基于生产性服务外包视角的服务供应链管理结构模型,提出了服务供应链视角下的生产性服务供应商选择和评价体系,包含服务质量、服务价格、服务柔性、服务能力、合作能力和发展潜力6个二级指标以及18个三级评价指标,并提出了一种层次分析法(analytic hierarchy process,AHP)与熵值法相结合的评价方法,且运用具体案例进行了验证。
A structure model for service supply chain was built up after definition of service supply chain was discussed.An effective evaluation and selection system was then established for producer service suppliers on a viewpoint of service supply chain,which has 6 second-level indices and 18 third-level indices.And then a combination approach of AHP and entropy was developed to evaluate the producer service suppliers.The evaluation system and approach were demonstrated with a case study finally.
出处
《武汉理工大学学报（信息与管理工程版）》
CAS
2010年第3期473-477,共5页
Journal of Wuhan University of Technology：Information & Management Engineering
基金
湖北省软科学研究基金资助项目(2008DEA007)
关键词
服务供应链
生产性服务
服务外包
服务供应商评价
service supply chain
producer service
service outsourcing
service supplier evaluation system
