摘要
随着铁路新线的建成及投入运营,铁路旅客运输在运输组织、满足旅客需求及信息化服务水平等方面都面临新的机遇与挑战,既有的铁路信息系统已不能满足旅客日益增长的信息化服务的需要。为给铁路旅客提供更加人性化的信息服务,提高旅客满意度,本文分析铁路客运站相关的信息服务平台及综合信息查询系统的功能特性,并针对新形势下客运站发展中对信息化服务建设的需求,提出了客运站旅客综合信息查询系统的优化设计方案。
With the completion and operation of the new railway lines,the railway passenger transportation faced new opportunities and challenges in organizing the transportation,meeting the passengers＇s demands and improving the informatization services.The Existing Railway Information System could no longer meet the ever-increasing demands of the passengers for the informatization services.Aiming to provide the railway passengers with better and more satisfactory information services,this paper reviewed the functional characteristics of the information service platform and Comprehensive Information Inquiry System related to the railway terminals,and proposed an optimal design for the Comprehensive Passenger Information Inquiry System according to the requirement of the informatization service building of the development of the passenger terminals under new circumstances.
出处
《铁路计算机应用》
2010年第11期21-24,共4页
Railway Computer Application
关键词
铁路运输
旅客服务
客运站信息需求
信息查询系统
railway transportation
passenger service
information demands of passenger terminals
Information Inquiry System
