摘要
目的寻找最佳的出院患者健康教育方法。方法将2008年出院的32330例患者采用传统随访方法(对照组),对2009年出院的36099例患者采用短信息随访系统实施随访及健康教育(观察组)。结果观察组患者表扬医护人员次数及患者提合理化建议数显著高于对照组(均P<0.01);实施短信息随访系统后,住院患者满意度显著提高(P<0.05)。结论建立短信息随访平台实施出院患者随访及健康指导能及时有效解决出院患者的护理问题,增加患者对医院及医护人员的信赖,提高患者满意度,减少医护人员外出随访,减轻临床工作量,提高工作效率和社会效益。
Objective To find out an optimal method for health education on discharged patients.Methods Patients were assigned either to a control group receiving traditional follow-up （32,330 cases who discharged in the year of 2008） or to an observation group receiving short message service for follow-up and health education （36,099 cases who discharged in 2009）.Results The times of praising for medical staff and the number of reasonable suggestions provided by patients in the observation group were significantly higher than those in the control group （P0.01 for both）;satisfaction of hospitalized patients was significantly improved after implementation of short message system for follow-up （P0.05）.Conclusion Use of short message system for follow-up and health education can effectively solve nursing problems of discharged patients.It promotes patients′ trust to hospital and satisfaction,and reduces workload of medical staff.
关键词
出院患者
随访
短信息随访系统
健康教育
护理
discharged patients
follow-up
short message system for follow-up
health education
nursing care
