摘要
目的:了解社区卫生服务工作人员满意度情况并探讨原因,提出相应的对策建议。方法:采用自行设计的调查问卷对泉州市4所社区卫生服务中心工作人员进行调查,同时对中心负责人进行访谈。结果:调查的93名社区工作人员对社区的总体满意度不高,在工作报酬和福利待遇上表示不满意的人数较多(占22.58%),并且影响了员工的工作稳定性。结论:针对现存的问题,提出了健全社区卫生服务队伍,建立绩效考评制度;改善工资待遇,引入柔性管理理论,提高工作人员的满意度;加强团队协作的对策建议。
Objective：To investigate the satisfaction of community health service centers（CHSC） staff and make some suggestions.Methods： Interviews were conducted with the department head and questionnaire surveys were undertaken on the administrative staff in four CHSC.Results： Community health service staffs were dissatisfied with the CHSC works;most of them were dissatisfied with the remuneration and benefits which significant influence on work stability.Conclusions： In order to resolve the problems,we should improve community health service teams,establish performance appraisal system,improve the staffs＇ salaries and satisfaction,adopt Flexible Management Theory;strengthen staffs＇ team cooperation and suggestion to the question in improve staffs＇ work satisfaction.
出处
《医学与社会》
2011年第5期17-19,共3页
Medicine and Society
关键词
社区卫生服务
工作人员
满意度
Community health service centers
Workers
Satisfaction
