摘要
以IS持续使用模型为主要理论基础,结合政府门户网站服务质量方面的研究,将服务质量引入模型。将政府门户网站用户分为基本信息用户、信息交流用户和事务处理用户三类,采用结构方程模型方法对影响这三类用户持续使用意向的因素进行比较分析。结果表明,三类用户模型路径系数及其显著性均存在差异。综合考察服务质量维度对持续使用意向的间接影响总和,信息质量、设计与功能、可靠性分别对三类用户的持续使用意向产生最大的正向影响。
A research framework is developed based on the IS continuance model （ISCM）. Service quality is introduced into ISCM based on studies of e-government portal service quality. E-government portal users aer categorized into three groups： basic information users, information exchange users and transaction processing users. Structural equation modeling is employed to empirically identify factors that influence different groups＇ adoption of e-government portals. The results show that the path coefficients and their significance are different in the three user-models. As a whole, information quality, function ＆ design and reliability have greatest positive effect on continuance intention of the three groups respectively.
出处
《图书情报工作》
CSSCI
北大核心
2011年第11期134-138,共5页
Library and Information Service
关键词
政府门户网站
用户采纳
持续使用
影响因素
e-government portal user adoption continuance influencing factors
