摘要
目的探讨一种对护士的综合全面考核管理方法(阳光护士考评),提高护理服务质量。方法 2009年1月开始在全院实施阳光护士考评工作,根据临床与非临床科室工作特点及服务对象制定不同的岗位工作质量考核和满意度调查考核标准,对全院202名护士进行全面综合考核。比较活动实施前(2008年11月)和实施后(2009年11月)岗位工作质量考评情况及满意度调查结果。结果实施阳光护士考评1年来,共评出月阳光护士87名,年度阳光护士10名。实施阳光护士考评前后工作质量指标和满意度调查指标比较,差异均有统计学意义(P<0.05)。结论实施阳光护士考评,能充分发挥护士工作积极性,提高护理质量和患者满意度。
Objective To explore a comprehensive evaluation management method（evaluation of sunshine nurse） and to enhance nursing service.Methods The evaluation was implemented from January 2009.Different evaluation standards were developed on the basis of working characteristics and different patients.Evaluation of working and patients＇ satisfaction before and after the implementation were compared.Results Service quality and patients＇ satisfaction were improved greatly after the implementation of new evaluation method（P0.05）.Conclusion Evaluation of sunshine nurse gives full play to nursing staff＇s work enthusiasm and improves the quality of nursing service and patient satisfaction.
出处
《护理学报》
2011年第10期20-22,共3页
Journal of Nursing（China）
关键词
护士考评
护理服务
患者满意度
nurse evaluation
nursing service
patient satisfaction
