摘要
服务型政府建设要求大力提升地方政府服务竞争力。政府服务结果质量和过程质量对公众满意产生直接影响,为应对作为开放式系统的政府服务失败需要进行有效的服务补救,公众满意对公众信任具有积极影响,进而决定政府服务竞争力。结合服务管理理论与公共管理理论,探索政府服务竞争力的生成机制与影响规律,将有效推进我国服务型政府建设。
The construction of service type government required to promote the competitive power of the local government.The quality of result and process of the government＇s service directly influenced the degree of the public satisfaction.Then it must carry on the effective service recovery to the unsuccessful government＇s service which is regarded as an open system.The public satisfaction has positive influence to the public trust which determined the competitive power of the government＇s service.Combining with the service management theory and public management theory,the paper explored the generative mechanism and influence principle of the competitive power of the government＇s service to effectively push the construction of the service type government in China.
出处
《福建行政学院学报》
2011年第3期5-10,共6页
Journal of Fujian Administration Institute
基金
国家社会科学基金项目(11BZZ051)
教育部人文社会科学研究规划基金项目(09YJ810001)
关键词
服务质量
政府服务竞争力
地方政府
概念模型
Quality of service
Competitive power of the government＇s service
Local government
Conceptual model
