摘要
目的开展优质护理服务示范工程，全面履行护理人员职责，提供优质护理服务。方法首先在4个试点病房开展“优质护理服务示范工程”活动。试点病房认真学习、讨论、规范培训、转变观念、提高认识，合理调整排班模式，对护士实行分层使用，包干到组，责任到人，并使用表格式护理记录单，把护理人员从大量复杂的护理记录中解脱出来，把时间还给护士还给患者。结果开展优质护理服务示范工程后，护理质量较开展前有了明显提高。结论夯实基础护理，使护士转变观念，提高服务意识，增强责任心，使各项护理措施落实到位，从而促进了护患沟通，使患者满意度明显提高。
Objective To carry out ＂high-quality nursing services demonstration project＂, fully ful- fill duties of nursing staff to provide quality care. Methods The ＂high-quality nursing services demonstration project＂ was first carried out in 4 pilot ward. The pilot ward studied and discussed carefully, receiv- ing standard training, changing concepts, reasonable adjusting schedule mode, carrying out level use of nurses, responsibility to the group and responsibility to the people, and using nursing records in table format, freeing nurses from complex care record, returning the time to nurses and to patients. Results Nursing quality dramatically improved than before. Conclusions To strengthen basic nursing, make nurses change ideas, improve service consciousness, enhance the sense of responsibility, so that the mwsing measures can be put in place to promote nurse-patient communication and improve patient satisfaction significantly.
出处
《中国实用护理杂志》
北大核心
2011年第18期72-73,共2页
Chinese Journal of Practical Nursing
关键词
基础护理
优质服务
护理质量
满意度
Basic nursing
High quality care
Nursing quality
Satisfaction degree
