摘要
目的:探讨优质护理服务在神经外科中应用,并客观评价优质护理服务的实践效果。方法:2010年对我院神经外科进行优质护理服务模式试行,调查实施优质护理服务一年后患者的满意度情况,正确评价优质护理服务在神经外科护理工作中的实施效果。结果:患者总满意率为99.34%。结论:优质护理服务是提高护理工作水平、加强服务意识的重要保障,可有效提升患者满意度。
Objective：To discuss the practice points of quality care in neurosurgery,objectively evaluate the practice results of quality care.Methods：Survey the satisfaction situation of patients one year after the delivery of quality care,correctly evaluate the quality of the implementation results care in neurosurgery care.Results：The total satisfaction of patients was 99.34%.Conclusion：High quality nursing service is an important guarantee to improve the level of nursing work and strengthen the sense of service,can effectively enhance patient satisfaction.
出处
《护理实践与研究》
2011年第16期38-39,共2页
Nursing Practice and Research
关键词
优质护理服务
神经外科
实践
评价
High quality nursing service
Neurosurgery
Practice
Evaluation
