社区服务中公众参与对公众满意的影响研究被引量：12

Study of Impact of Public Participation on Public Satisfaction in Community Service

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摘要建立了社区服务中公众参与影响公众满意的概念模型,提出相关假设,并进行相关量表设计。最后运用结构方程模型及LISREL参数估计进行模型验证,结果表明公众参与通过感知服务质量影响公众满意度。 This paper builds a conceptual model of public participation impacting on public satisfaction in community service, proposes assumptions and designs related scales. It uses the method of the Structure Equation Model and LIS- REL parameter estimation to test the model. The result shows that public participation affects public satisfaction via per- ceived service quality.

作者邹凯刘利徐艳芳

机构地区湘潭大学公共管理学院

出处《软科学》 CSSCI 北大核心 2011年第9期35-39,共5页 Soft Science

基金湖南省软科学项目(2009ZK3078)

关键词社区服务公众参与公众满意 community service public participation public satisfaction

分类号 F299.24 [经济管理—国民经济]

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