5Moore P, Vargas A, N u nez S, etal.A study of hospital complaintsand the role of the doctor-patient communication[J]. Rev MedChil.2011, 139(7) :880-885.
7Martel JP, Dupuis G. Quality of Work Life: Theoretical and Methodologi- cal Problems, and Presentation of a New Model and Measuring Instru- ment[J]. Soc Indic Res, 2006, 77:333 -358.
8Nadler DA,Lawler EE. Quality of work life: perspectives and directions[ J ]. Org Dyn, 1983, 11: 20-30.
9Argentero P, Miglioretti M, Angilletta C. Quality of work life in a cohort of Italian health workers[J]. G Ital Med Lav Ergon, 2007, 29( 1 Suppl A) : A50 -54.
10Wu H, Zhao X, Fritzsche K, et al. Quality of doctor-patient relationship in patients with high somatic symptom severity in China [J]. Complement Ther Med, 2015, 23(1): 23-31.
