期刊文献+

13所综合医院员工满意度指标体系的建立与评价 被引量:16

Establishment and evaluation of employee satisfaction indicator system for thirteen general hospitals
原文传递
导出
摘要 目的建立北京市三级综合医院员工满意度评价指标体系。方法在理论研究基础上初步建立评价指标,编制量表进行问卷调查,采用主成分因子分析法、验证因子分析法,检验其结构效度、构想效度,最终建立员工满意度指标评价体系。结果北京市三级综合医院员工满意度评价指标包含医院管理满意度等5个Ⅰ级维度、34个Ⅱ级维度。结论自编量表较好地反映了北京市三级综合医院员工满意度状况,验证了满意度评价指标的客观性、合理性。 Objective Establishing an employee satisfaction indicator system for tertiary hospitals in Beijing. Methods Evaluation indicators are built on theory research,and questionnaires are designed for survey. Such methods as principal component factor analysis, and verification factor analysis are called into play to test the construct validity and establish in the end the employee satisfaction indicators system. Results Such indicators comprise five grade-1 dimension and 34 grade-Ⅱ dimension, such as hospital management satisfaction indicator. Conclusion This self-designed scale ideally mirrors the employee satisfaction of tertiary hospitals in Beijing, proving the indicators to be objective and reasonable.
机构地区 煤炭总医院
出处 《中华医院管理杂志》 北大核心 2011年第10期742-745,共4页 Chinese Journal of Hospital Administration
基金 首都医学发展科研基金资助项目(2007-1047)
关键词 医院 员工满意度 指标体系 建立与评价 Hospital Employee satisfaction Indicator system Establishment and evaluation
  • 相关文献

参考文献6

二级参考文献38

共引文献352

同被引文献136

引证文献16

二级引证文献78

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部