摘要
现代医学促使检验医学朝高理论、高科技、高水平方向发展,检验科窗口作为医院医患沟通的窗口之一,与患者接触虽然过程短,言语少,看似简单,但由于检验科管理、医务人员素质、患者自身等因素,医患纠纷不可避免。而增强医务人员的服务意识、提升义务人员职业综合素质、进一步优化检验流程,加强窗口管理,是有效地预防检验科医患纠纷发生的关键。
Although the patients have a short contact with staff in the service counter of the testing department,it is very important. We need to raise the service awareness among hospital staffs and improve their work ethics that can help forestall potential problems and educate staff on how to prevent future similar complaints.
出处
《浙江医学教育》
2008年第4期19-20,23,共3页
Zhejiang Medical Education
关键词
医患沟通
服务意识
优化
细节
doctor-patient communication
sense of service
optimization
details
