摘要
目的:探讨开展"优质护理服务示范工程"活动在胸外科、肿瘤外科的做法与效果。方法:采取的措施包括,加大人力资源配置,健全岗位职责,实行责任大包干,制定满意度调查表。同时开展定期质量检查和满意度调查。结果:创建"优质护理服务示范病房",提高了患者的满意度和临床护理质量。结论:优质护理服务可提高护理质量,提高患者满意度,增强了护士的成就感和荣誉感。
Objective：To explore of development ＂high quality nursing service demonstration project＂ activities in thoracic,tumor surgery practice and effect.Methods：Actions include,increase human resources,improve the responsibility of the position,implement the responsibility total-crop-shaving,formulate satisfaction questionnaire.While conducting regular quality inspection and satisfaction survey.Results：Create a ＂high quality nursing service demonstration ward＂,improve the patient satisfaction and clinical nursing quality.Conclusion：High quality nursing service can improve nursing quality,improve patient satisfaction,strengthened the nurse sense of achievement and honor.
出处
《护理实践与研究》
2011年第19期79-80,共2页
Nursing Practice and Research
关键词
优质护理服务
基础护理
护理质量
High quality nursing service
Basic nursing
Quality of nursing
