摘要
目的探讨人性化服务模式在师职以上干部健康体检工作中的应用,以提高干部体检的受检率和满意率。方法将人性化服务模式融入体检当中,包括:精心策划和组织,全面统筹安排、解决"瓶颈"问题,合理安排流程、实行上门体检服务,做好细节管理、确保环节质量。结果受检率从2010年的96.42%上升到98.37%,满意率达到99.84%;体检周期由45d缩短为23d,每人体检平均用时由以往的2.5h缩短为1.5h,提高了工作效率。结论人性化服务模式应用于干部体检,既能体现"以人为本"的服务理念,又能提升干部体检的服务质量。
Objective To explore the humanized service mode in physical examination of the military officers above division level,so as to improve medical client＇s examination and satisfaction rates.Methods The humanized service mode was applied into physical examination for military officers above the division level including elaborate organizing the examination,overall co-ordination arrangements solving the ＂bottleneck＂ problems,reasonable arrangements for the process,implementation of home medical services,good details of the management to ensure the link quality.Results The clients＇ check up rate raised from 96.42% in 2010 to 98.37%.The satisfaction rate reached 99.84%.The duration of the examination was shorten down from 45 to 23 days and the average time of medical examination per person was was shortened from the previous 2.5 h to 1.5 h.The work efficiency was improved.Conclusion The humanized service mode in physical examination can both reflect the essence of the ＂people-oriented＂ idea and promote the quality of medical service.
出处
《解放军护理杂志》
2012年第3期62-64,共3页
Nursing Journal of Chinese People's Liberation Army
关键词
师职
干部
体检
人性化服务
division level
officer
physical examination
humanized service
