摘要
伴随着医院信息化建设的不断深化,医院庞杂的IT系统维护、优化和升级工作已迫在眉睫,而由于医院自身IT运维部门的人力、技术有限,采取IT运维服务托管模式势在必行。文中在对医院现有IT运维服务托管几种模式进行分析的基础上,提出基于ITIL的医院IT运维服务托管新思路,旨在帮助医院和IT服务提供商能有效降低维护成本,提升服务效率,规避系统运行风险。
With the deepening of the construction of hospital information,the hospital vast and complex IT system maintenance,optimization and upgrading is imminent,but confined to the hospital＇s own restriction in human resources and techniques,it is inevitable and necessary to adopted the hosted model in IT operation and maintenance services.This paper,on the basis of analyzing several existed models of IT operation and maintenance services,proposed on the new ideas based on ITIL IT managed services operation and maintenance,which is designed to help hospitals and IT service providers reduce maintenance costs,enhance efficiency and avoid the risk of system operation.
出处
《信息技术》
2012年第2期20-22,26,共4页
Information Technology
基金
浙江省科技厅2010年公益性技术应用研究计划资助项目(2010C33148)
关键词
医院
IT运维服务托管
模式
hospital
IT managed services operation and maintenance
mode
