摘要
目的探讨流程管理在确保心内科患者服药到口工作中的实施效果。方法采用制定心内科患者服药到口常规制度、评估服药与发药状况、实施服药到口流程管理及加强监督力度等方法。结果实施流程管理前后不同周期患者服药到口率,实施流程管理前后患者满意度比较,差异有统计学意义(均P<0.01)。结论合理的流程管理能确保患者服药到口,保证心内科患者用药安全和治疗效果。
Objective To investigate the effects of process management of oral medication administration in department of cardiology. Methods We developed regulations of oral medication administration for patients hospitalized in department of cardiology, assessed administration of oral medicines to patients and nurses＇ drug dispensing bebaviors, carried out process management of oral medica- tion administration, and strengthened supervision and monitoring etc. Results The compliance rate of patients taking oral medicines and patient satisfaction were significantly improved after implement of the process management （P〈0. 01 for both）. Conclusion Reasonable process management can ensure patients＇ adherence to oral administration of medicines, and improve safety and thera- peutic effect of drugs.
关键词
心内科
口服药物
口服给药
流程管理
department of cardiology
oral medicine
oral administration of medicine
process management
