摘要
目的分析肾内科护理风险的相关因素及探讨风险管理的策略。方法对我院肾内科的39名护士实施风险管理，对比实施护理风险管理前后护士的知信行（KAP）问卷得分情况，以及护理风险事件、投诉事件的发生率及患者满意度等情况。结果对护理人员实施护理风险管理后，护士的KAP问卷得分较实施前显著增高；护理风险事件、投诉事件的发生率显著降低；患者对护理的满意度显著增高。结论对护理人员实施肾内科护理风险管理，可有效提高护理质量，减少护理风险事件的发生率。
Objective To analyze the related factors of nursing risk in department of nephrology and to explore strategies of risk management. Methods Risk management was implemented to 39 nurses in department of nephrology of our hospital. The KAP scores, the incidence of nursing risk events, nursing complaints and patients＇ satisfaction degree before and after the implementation of nurs- ing risk management were compared. Results After the implementation of nursing risk management, nurses＇ KAP score was significantly higher; the incidence of nursing risk events and complaints significantly reduced; patients＇ satisfaction degree to nursing were significantly higher compared with those before the implementation. Conclusions The implementation of nursing risk management can effectively improve the quality of nursing and reduce the incidence of nursing risk events.
出处
《中国实用护理杂志》
北大核心
2012年第27期83-84,共2页
Chinese Journal of Practical Nursing
关键词
风险管理
护理
肾内科
Risk management
Nursing
Department of nephrology
